Privacy Policy

Effective Date: January 01, 2023

At The Historic Hidden Gem, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or booking our services.

Information We Collect

When you interact with our website or book our services, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and mailing address
• Event details (date, guest count, venue preferences, etc.)
• Payment information (processed securely through our payment providers)
• Communications between you and our team
• Any additional information you voluntarily provide

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of your visit
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process reservations and payments
• Prepare contracts and invoices
• Communicate about your event
• Provide customer support
• Schedule deliveries, catering, rentals, and event services
• Improve our website and customer experience
• Send important booking updates and reminders
• Comply with legal obligations

We may also send promotional emails or special offers. You may opt out of marketing communications at any time.

Payment Information

Payments are processed through secure third-party payment processors. The Historic Hidden Gem does not store complete credit card or debit card information on our servers.

Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance your browsing experience

Most web browsers allow you to disable cookies through your browser settings.

Information Sharing

We do not sell or rent your personal information.

We may share information only when necessary to:

• Process payments
• Coordinate vendors or contracted services for your event
• Comply with legal requirements
• Protect our rights, customers, or property

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request to:

• Review the personal information we have about you
• Correct inaccurate information
• Update your contact information
• Request deletion of your information where permitted by law

Certain records, such as contracts, invoices, and payment records, may be retained as required by law or for legitimate business purposes.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Historic Hidden Gem
Website: www.thehistorichiddengem.com